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75578960
Five Star Service: How to deliver exceptional customer service (3rd Edition) Paperback – 17 Sept. 2015
Č. položky:
75578960
€ 11
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What Stands Out
Expert Insight
Gain practical strategies and insights from industry experts to enhance customer service delivery and create memorable experiences for clients.
Updated Content
The third edition includes the latest trends and techniques in customer service, ensuring relevance and effectiveness in today’s competitive market.
Actionable Techniques
Offers actionable techniques and real-world examples for immediate implementation, empowering teams to drive exceptional service and customer loyalty.
Detaily produktu
- Learn to deliver exceptional customer service with tips and tricks from service guru Michael Heppell
- Discover techniques to delight customers, win more business, and boost your online reputation
- Over a dozen brand new techniques included in this 3rd edition of the bestselling guide
- Create magic moments that get you noticed, remembered, referred, and reviewed
- Implement high impact, low investment strategies to make your business stand out
- Achieve 5 Star Service and succeed in every aspect of your business
| Publisher | Pearson Business |
| Publication date | 17 Sept. 2015 |
| Edition | 3rd |
| Language | English |
| Print length | 296 pages |
| ISBN-10 | 1292100206 |
| ISBN-13 | 978-1292100203 |
| Item weight | 1.05 kg |
| Dimensions | 13.79 x 1.7 x 21.59 cm |
Who Should Buy?
-
Customer Service Managers
Ideal for managers aiming to elevate service levels and train their teams effectively to deliver exceptional experiences.
-
Business Owners
Useful for small to mid-sized business owners seeking to enhance customer satisfaction and loyalty through service improvements.
-
Training Professionals
Beneficial for trainers looking to develop comprehensive customer service programs and methodologies for diverse organizations.
-
Technical Experts
Those focused on technical skills may find less relevance in customer service strategies and concepts presented here.
OPIS PRODUKTU
Five Star Service: How to deliver exceptional customer service (3rd Edition) Paperback – 17 Sept. 2015
About This Item
Introducing "Five Star Service: How to Deliver Exceptional Customer Service 3rd Edition Paperback" Are you looking to take your customer service skills to the next level? Look no further than "Five Star Service: How to Deliver Exceptional Customer Service 3rd Edition Paperback." This comprehensive guide is your key to unlocking the secrets of providing top-notch customer service that will leave your customers coming back for more. In this 3rd edition, you'll find the latest strategies, techniques, and tips for delivering exceptional customer service. Whether you're a seasoned professional or just starting out in the customer service industry, this book has something for everyone. Learn from the best in the business as they share their insights and experiences on how to exceed customer expectations. From building strong customer relationships to resolving conflicts with grace, this book covers it all.
Discover how to create a culture of customer service excellence within your organization and gain a competitive edge in today's market. This book also serves as a valuable resource for customer service managers and trainers. Equip your team with the skills they need to provide excellent customer service and boost customer satisfaction. With practical advice and real-life examples, this book will help your team deliver exceptional service that sets your organization apart from the competition. Don't miss out on the opportunity to enhance your customer service skills and create a memorable customer experience.
Order your copy of "Five Star Service: How to Deliver Exceptional Customer Service 3rd Edition Paperback" today and start delivering five-star service that will leave a lasting impression on your customers.
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