- Domovská stránka /
- Knihy /
- Business, Finance & Law /
- Sales & Marketing /
- Brands & Corporate Identity /
- Five Star Service: How to deliver exceptional...
0 ratings
Č. položky:
75578960
Five Star Service: How to deliver exceptional customer service (3rd Edition) Paperback – 17 Sept. 2015
Č. položky:
75578960
€ 11
Price Details
Excluding Shipping & Custom charges ( Shipping and custom charges will be calculated on checkout )
*All items will import from UK
0 ratings
Napísať recenziu
Na sklade
Importované z obchodu UK
Objednajte teraz a dostanete to okolo Monday, Júl 27
Secured transaction
Ubuy works hard to protect your security and privacy. Our advanced payment security system ensures confidentiality by encrypting your information during transmission using AES (Advanced Encryption Standards) and SSL (Secure Socket Layer) protocols. Your payment details are 100% secure as we do not share your payment details with third party sellers.
Our Top Logistics Partners
Fast
Shipping
Free
Return*
Secure Packaging
100% Original Products
PCI DSS Compliance
ISO 27001 Certified
What Stands Out
Expert Insight
Gain practical strategies and insights from industry experts to enhance customer service delivery and create memorable experiences for clients.
Updated Content
The third edition includes the latest trends and techniques in customer service, ensuring relevance and effectiveness in today’s competitive market.
Actionable Techniques
Offers actionable techniques and real-world examples for immediate implementation, empowering teams to drive exceptional service and customer loyalty.
Detaily produktu
- Learn to deliver exceptional customer service with tips and tricks from service guru Michael Heppell
- Discover techniques to delight customers, win more business, and boost your online reputation
- Over a dozen brand new techniques included in this 3rd edition of the bestselling guide
- Create magic moments that get you noticed, remembered, referred, and reviewed
- Implement high impact, low investment strategies to make your business stand out
- Achieve 5 Star Service and succeed in every aspect of your business
| Publisher | Pearson Business |
| Publication date | 17 Sept. 2015 |
| Edition | 3rd |
| Language | English |
| Print length | 296 pages |
| ISBN-10 | 1292100206 |
| ISBN-13 | 978-1292100203 |
| Item weight | 1.05 kg |
| Dimensions | 13.79 x 1.7 x 21.59 cm |
Who Should Buy?
-
Customer Service Managers
Ideal for managers aiming to elevate service levels and train their teams effectively to deliver exceptional experiences.
-
Business Owners
Useful for small to mid-sized business owners seeking to enhance customer satisfaction and loyalty through service improvements.
-
Training Professionals
Beneficial for trainers looking to develop comprehensive customer service programs and methodologies for diverse organizations.
-
Technical Experts
Those focused on technical skills may find less relevance in customer service strategies and concepts presented here.
OPIS PRODUKTU
Five Star Service: How to deliver exceptional customer service (3rd Edition) Paperback – 17 Sept. 2015
About This Item
Introducing "Five Star Service: How to Deliver Exceptional Customer Service 3rd Edition Paperback" Are you looking to take your customer service skills to the next level? Look no further than "Five Star Service: How to Deliver Exceptional Customer Service 3rd Edition Paperback." This comprehensive guide is your key to unlocking the secrets of providing top-notch customer service that will leave your customers coming back for more. In this 3rd edition, you'll find the latest strategies, techniques, and tips for delivering exceptional customer service. Whether you're a seasoned professional or just starting out in the customer service industry, this book has something for everyone. Learn from the best in the business as they share their insights and experiences on how to exceed customer expectations. From building strong customer relationships to resolving conflicts with grace, this book covers it all.
Discover how to create a culture of customer service excellence within your organization and gain a competitive edge in today's market. This book also serves as a valuable resource for customer service managers and trainers. Equip your team with the skills they need to provide excellent customer service and boost customer satisfaction. With practical advice and real-life examples, this book will help your team deliver exceptional service that sets your organization apart from the competition. Don't miss out on the opportunity to enhance your customer service skills and create a memorable customer experience.
Order your copy of "Five Star Service: How to Deliver Exceptional Customer Service 3rd Edition Paperback" today and start delivering five-star service that will leave a lasting impression on your customers.
Máte akýkoľvek dotaz? Chatujte s nami
Otázky zákazníkov a odpovede na ne
-
otázka: Ako nakupovať Five Star Service: How to deliver exceptional online z Ubuy?
odpoveď: Nakupovať Five Star Service: How to deliver exceptional online z Ubuy je jednoduché.. Musíte len vyhľadať produkt, vybrať spôsob dopravy pri pokladni a nechať si ho doručiť na miesto, kde sa nachádzate. -
otázka: Je Five Star Service: How to deliver exceptional k dispozícii na online nakupovanie v Slovakia?
odpoveď: Áno, v Ubuy Slovakia máte tento produkt k dispozícii na nákup za rozumnú cenu.. Five Star Service: How to deliver exceptional nie je k dispozícii lokálne, ale môžete nám dôverovať s našimi expresnými prepravnými službami. -
otázka: Ako dlho trvá získanie produktu po zadaní objednávky?
odpoveď: Dodacia lehota vášho objednaného produktu sa líši podľa toho, čo ste si objednali a spôsobu dopravy, ktorý ste si zvolili.. Odhadovaný čas doručenia je uvedený počas procesu platby, takže buďte pri nákupe bezstarostní.
Brands & Corporate Identity Editorial Review
The "Five Star Service: How to deliver exceptional customer service" book is highly recommended for individuals and businesses looking to enhance their customer service skills. The book provides valuable ideas and insights that can be easily applied in everyday work life. It is particularly well-suited for the hotel industry, but the principles and examples provided can be beneficial for anyone working in a customer-facing role. The book is praised for its clear and engaging writing style, as well as its relatable stories and examples. It offers a fresh perspective on customer service and emphasizes the importance of creating fantastic customer experiences. The concepts presented, such as the "emotional bank," are applicable and practical. Overall, this book is highly recommended for those seeking to improve their customer service skills and create memorable experiences for their customers.
Customer Reviews & Ratings
1 hodnotenia zákazníkov
-
5 hviezda
100%
-
4 hviezda
0%
-
3 hviezda
0%
-
2 hviezda
0%
-
1 hviezda
0%
Pridať recenziu na tento výrobok
Zdieľajte vaše názory s ostatnámi zákazníkmi
Pros
- Provides valuable ideas and insights
- Clear and engaging writing style
- Relatable stories and examples
- Applicable to various industries, especially the hotel industry
- Emphasizes the importance of creating fantastic customer experiences
Zápory
- No negative feedback provided in the reviews.
Platform Trust & Buyer Confidence
MT
Mohd
Verified buyer
“The product received very good packaging & safe…Thank You”
16 June 2026 · via Trustpilot
SJ
Shawati
Verified buyer
“Accurate delivery timing given”
16 June 2026 · via Trustpilot
YB
Youcef
Verified buyer
“Not madly expensive like I thought, and much quicker than promised.”
15 June 2026 · via Trustpilot
LM
Leila
Verified buyer
“Never dealt with Ubuy before, but everything worked out great. Seamless cross border purchasing and shipping. Thanks!”
6/7/2026 · via Trustpilot
KA
Kwame
Verified buyer
“The process was smooth, with clear communication and timelines. This was my 1st purchase and I am really impressed. I will definitely be coming back.”
12 June 2026 · via Trustpilot
Bezpečná platba
Global Delivery
Easy Returns
Genuine Products
Product Price History
Dôležité informácie
- Obmedzenia: Pre produkty s medzinárodnou dopravou, berte, prosím, do úvahy, že záruka výrobcu nemusí platiť, možnosti servisu od výrobcu nemusia byť dostupné, návody a pokyny pre výrobky a bezpečnostná záruka nemusia byť v jazyku destinácie, výrobky (a doplnkové materiály) nemusia mať podobu podľa štandardov krajiny, špecifikácií alebo požadovaných označení, produkty nemusia spĺňať štandard napätia a iné elektrické štandardy destinácie (môže sa vyžadovať použitie adaptéra alebo konvertora, ak je to možné). Príjemca je povinný zabezpečiť, aby mohol byť výrobok importovaný do krajiny destinácie v súlade so zákonom. Pri objednávaní z Ubuy alebo od pridružených spoločností je príjemca je dovozcom tovaru a musí sa riadiť všetkými platnými právnymi predpismi krajiny destinácie.
- Nie všetky výrobky, ktoré nájdete na Ubuy, sú na predaj, keďže Ubuy je globálny vyhľadávač. Produkty podliehajú aj pravidlám vývozu a obchodným pravidlám.
€ 11
Objednajte teraz a dostanete to okolo Monday, Júl 27
This item is not restrict in my country.(Please click on above link if this item is not restrict in your country, So our team will review and allow.)
QTY:
Secured transaction
PCI DSS compliant and ISO 27001:2022 certified, with encrypted payments and full buyer protection on every order.
Our Top Logistics Partners
Fastest cross-border delivery
Ubuy Assurance
Experience worry-free shopping with 100% original products, PCI DSS-compliant payment security, ISO 27001-certified data protection, the fastest cross-border delivery, free returns *, and secure packaging on every order.